Reliable systems for food service and retail
Clayburn HVAC-R delivers commercial refrigeration services focused on keeping your operation running and compliant with local health requirements. Our team installs, services, and repairs walk-in coolers and freezers, refrigerated display cases, rooftop compressor racks, and cold-room controls. We work with restaurant owners, grocery stores, convenience chains, and food processors across Northwest Arkansas.
What we do
Our scope of work covers the full lifecycle of refrigeration systems:
- System selection and specification — equipment recommendations based on load, footprint, and energy considerations.
- Installation — ducting, piping, controls, and refrigeration system commissioning.
- Emergency repairs — 24/7 response for compressor failures, refrigerant leaks, and defrost problems.
- Preventive maintenance — scheduled checks that lower downtime and extend equipment life.
- Retrofits and upgrades — modern controls, energy-efficient compressors, and improved insulation.
Why professional service matters
Failure or inefficiency in refrigeration equipment can lead to product loss, code violations, and lost sales. Licensed HVAC-R technicians diagnose root causes, not just symptoms. We document service actions, calibrate controls, and verify temperatures so you can pass inspections and protect inventory.
Targeted sectors we support
- Restaurants and catering operations
- Supermarkets and independent grocers
- Convenience stores and gas stations
- Food distributors and cold storage facilities
- Healthcare facilities requiring controlled storage
Energy and code considerations
Energy consumption is a major operating cost for refrigeration. We advise on efficient system sizing, electronically commutated motors (ECM), and modern refrigerants that meet regional regulations. When older equipment is beyond repair, strategic replacement can reduce energy use and improve reliability.
Service model and guarantees
Our work begins with a site evaluation and written estimate. For installs, we provide start-up verification and system performance testing. For repairs, we supply a clear diagnosis, parts list, and estimated return-to-service time. Written warranties and post-service follow-up are part of standard procedure.
Local coverage and response
Operating from Springdale, we maintain parts and service inventory locally to minimize travel time. For urgent failures we prioritize rapid diagnostics and temporary containment when a full repair requires parts.
Case example
An independent grocer experienced repeated defrost faults on a rooftop refrigeration rack. After analysis we found a drain routing issue and intermittent control failure. Correcting the drain, replacing the failed controller, and adjusting the defrost schedule eliminated repeat outages and reduced energy draw during peak hours.
Single linked resource
For more detail on our refrigeration services specifically for the region, visit Commercial Refrigeration in Northwest Arkansas.
FAQ
- How often should refrigeration systems be inspected?
- Monthly visual checks and seasonal preventive maintenance visits are a sound baseline. High-use operations may need more frequent inspections.
- Do you provide emergency service?
- Yes. Call the main number and we dispatch the nearest qualified technician.
- Can you work with existing maintenance teams?
- We coordinate with on-site staff for training, routine checks, and documentation to keep handoffs clear.
Preparing for service
Before a scheduled visit, provide a recent service history, access to mechanical rooms, and any recent performance logs. Clear staging areas help technicians complete the job faster and reduce the time equipment is offline. If access requires off-hours, we can arrange night or weekend appointments.
Maintenance agreements
Maintenance agreements include task lists, frequency, and emergency response terms. Agreements can reduce total cost of ownership by preventing small issues from becoming major failures. We deliver written summaries after each visit to maintain continuity and prioritize future work.
Regulatory compliance
We follow EPA rules on refrigerant handling, document refrigerant usage, and provide records required for inspections. For healthcare and food-service clients, we align service records with local health department expectations.
How to request service
Call +1 (479) 365-2801 or email clayburnterry@yahoo.com. For general information, visit our website: https://clayburnhvac-r.com/
Common failure modes and technician approach
Common failures include compressor seizure, motor winding issues, refrigerant leaks, clogged condensers, and faulty defrost cycles. Our technicians follow a methodical diagnostic routine: visual inspection, electrical checks, pressure and vacuum tests, and control verification. We document findings with photos and measurable readings so clients have a clear record of what was tested and why a repair was recommended.
Parts and stock management
Maintaining a local stock of frequently used parts reduces repair time. We keep replacement compressors, contactors, expansion valves, thermostats, and common refrigerant fittings on hand. For specialty components we maintain supplier relationships to secure next-day delivery when possible.
Staff training and handover
After any installation or major repair, we provide operational handover to on-site staff. That includes basic daily checks, how to read control displays, and immediate steps to take in the event of an alarm. Training reduces simple service calls and empowers staff to catch minor issues early.
Documentation and reporting
Each visit includes a written report summarizing activities, parts used, measured temperatures, and recommended next steps. This helps build an equipment history that is useful for budgeting, audits, and insurance claims.
Sustainability and refrigerant transitions
Regulatory limits and availability influence refrigerant selection. We evaluate options that align with current rules while minimizing service disruptions. When retrofitting systems we assess material compatibility, oil type, and pressure characteristics to ensure safe conversion.
Pricing and value
Pricing varies by system size and complexity. For installations we provide itemized proposals covering equipment, labor, controls, and commissioning. For repairs clients receive a diagnosis fee plus parts and labor estimate. Preventive maintenance plans are offered as fixed monthly or annual contracts that provide predictable budgeting and priority response.
Testimonials
"Clayburn HVAC-R was on site within hours and diagnosed our walk-in failure quickly. They organized a temporary cooling solution while parts arrived and followed up with thorough documentation." — Local deli owner.
"Professional communication and minimal downtime. The install went smoothly and the finishing details met our expectations." — Grocery operations manager.
Timeline for common projects
- Emergency repair: same-day diagnosis; parts-dependent repair timeline.
- Standard maintenance visit: completed within a single business day for typical sites.
- New walk-in cooler installation: planning, permitting, and install typically within 2–6 weeks depending on scope.
What to expect after you call
When you contact our office we collect location details, system type, and a brief description of the issue. A technician will be dispatched with the appropriate tools and PPE. After arrival you will receive a service report and a clear estimate before any replacement work begins.